Email is the preferred method of contact for all departments. When you email one of the addresses detailed below, our systems will automatically respond with a ticket number (simply reply to the “ticket” in order to attach additional information). The ticket system allows us to accurately track all communications associated with specific inquiries or issues, to route your message to the appropriate individual(s), and to respond in an appropriate and timely manner.
*For security reasons, it is essential that all messages are sent from the email account(s) associated with your billing profile (in order for our associates to properly identify you). You may add additional contacts to your account here.
Customer Service Department
Please do not email any passwords or credit card data!
Phone or fax: 1-800-MEDIAST (633-4278)
Appropriate messages to the customer service department include:
- “How do I access my billing history?”
- “How do I pay my invoice(s)?”
- “I want to order a new service”
- “I need to renew my domain(s)”
- “Please cancel my service(s)”
- “I need a quote for…”
Please provide us with as much detail as possible, including invoice number(s), associated services, etc.
Design, Development, Marketing
Appropriate messages to the website technical support department include:
- “I need some photos changed”
- “I can’t remember my WordPress login”
- “Please change our phone number to…”
- “We want our Twitter feed added to the home page”
- “How can I increase the traffic to my website?”
Note: Most (but not all) requests sent to this department are billable at our regular hourly rate, with a 15 minute minimum charge. If you require regular updates to your website, please contact customer service to discuss our website management packages.
Please summarize your needs in the subject line. Be sure to include detailed information (in the body of your message) about your request, as well as your your domain name, the exact page(s) associated with your request, desired functionality, etc.
Web Hosting Technical Support
Please do not email any passwords to us!
Appropriate messages to the web hosting technical support department include:
- “I can’t login to my FTP account”
- “I can’t access my website”
- “I need my VPS rebooted”
- “I don’t remember my (ftp or email) password”
Please summarize your technical support issue in the subject line. Be sure to include detailed information about your technical issue, as well as your your domain name, username and IP address (lookup: hostip.info).
Mediast Services Inc.
PO Box 3172